Question 1

What does MB (WV,) MB (I), SB (WV) and SB (I) stand for?

Accepted Answer

Each lyric video comes in a choice of versions:
 
MB (WV) = Motion background (with vocals)
MB (I) = Motion background (instrumental)
SB (WV) = Standard background (with vocals)
SB (I) = Standard background (instrumental)

Question 2

What exactly is the difference between the 'With Vocals' and 'Instrumental' versions?

Accepted Answer

With vocal versions:
 
Contain the backing track with a lead vocal (and the lyrics shown on the screen). These are recommended in situations where you want a vocal guide to help lead your congregation.

Instrumental versions:
 
Contain the backing track with no lead vocal part (and the lyrics shown on the screen). These are recommended in situations where you already have someone to vocally lead your congregation.

Question 3

Do I need an internet connection to play these videos?

Accepted Answer

No, you don't need an internet connection be able to play the videos. However, you do need a connection to purchase and download them but then they can be played as many times as you like without an active internet connection.

Question 4

Which software can I use to play your videos?

Accepted Answer

All our videos come in MP4 format and are Full HD (also known as 1080p HD format). These can be played on almost all media software and presenter packages.
 
If in doubt, please try one of the free videos (https://www.worshiplyricvideos.com/free-songs)to check that it works as expected with your system.
 
We are already aware of churches using Worship Lyric Videos successfully with the following software packages:

PowerPoint
EasyWorship
ProPresenter
Proclaim 
Windows Media Player
MediaShout
SongPro
OpenLP
QuickTime 
OBS
Presenter
VLC Player
ZionWorx 
Slide Dog
Worship Extreme
5K player
iTunes
Keynote
Movavi video editor
Movie Maker
OPlayer
Zoom

Question 5

I am having problems with the purchase or download of the videos, what should I do?

Accepted Answer

Our music & lyric videos are sold by the online store, Wayopay. If you have any issues to do with your purchasing, billing or downloading, please email them at support@wayopay.com (support@wayopay.com)and they will be able to help.

Question 6

Does my church's CCLI number cover the use of these videos?

Accepted Answer

Yes, if your church has a CCLI number, you are automatically covered for the projection of the lyrics continued in these videos in your church. This also covers the use of these videos for any other groups meeting as part of your church’s activities (such as small groups, kids groups, outreach events etc). For more information on CCLI, please visit their web site at www.ccli.com
 
If you are using the videos for online streaming, you need the CCLI streaming plus license. You can find out more details about this on this page: https://www.worshiplyricvideos.com/streaming(https://www.worshiplyricvideos.com/streaming)

Question 7

Where can I find Worship Lyric Videos song details for CCLI reporting?

Accepted Answer

You can find all the information you need to report Worship Lyric Videos song use to CCLI on this page:https://www.worshiplyricvideos.com/cclireporting(javascript:void(0))

Question 8

How can I see my historic purchases (and re-download them if needed)?

Accepted Answer

You can sign into your account with our retailer Wayopay here where you will be able to see and download your original purchases along with any updated videos: https://wayopay.com/signin(https://wayopay.com/signin)

Question 9

How can I change the email address or password for my Wayopay account?

Accepted Answer

You can sign into your account with our retailer, Wayopay and change your details here: https://wayopay.com/signin(https://wayopay.com/signin)

Question 10

I have noticed a typo or there is something else I would like changed on an existing video, can I request an update?

Accepted Answer

Yes, please let us know if you spot anything, contact us via the form below and we will issue a free update where appropriate.

Question 11

I noticed that you have updated some videos, what has changed?

Accepted Answer

We occasionally issue updates to videos, often in response to user requests. These are offered free of charge to anyone who purchased an earlier version. To see a history of changes, please visit this page: UpdatedSongs(javascript:void(0))

Question 12

Can we use your videos for streaming our services over the internet?

Accepted Answer

Yes, you are very welcome to use our videos in this way. Please visit this page for more infomation.(javascript:void(0))

Question 13

Can I get audio only versions of the songs used in these videos (eg: to listen to at home)?

Accepted Answer

Yes, MP3 audio versions are available from our sister site: The Worship Zone (www.theworshipzone.com)

They are also available to stream from many of the large digital music providers including Spotify, YouTube (audio only) and Apple Music. You can find out more here: https://www.theworshipzone.com/stream (https://www.theworshipzone.com/stream)

Question 14

Are these videos compatible with the iSingWorship app?

Accepted Answer

Although these videos are produced by the iSingWorship team they are NOT compatible with the iSingWorship app which uses an advanced proprietary file format. If you wish to use the app, please subscribe (www.isingworship.org) and you can play songs from the internal song library.
 
However, these videos are compatible with almost all computers and mobile devices and will run from most media players and presenter software packages. Please download the free video before purchasing to check that it works as you expect with your system.

Question 15

I have purchased some of the standard (blue) background videos but would now like the same songs with motion backgrounds, can I get an discount?

Accepted Answer

Yes of course. If you contact us via the form below letting us know the email address you used to make your original purchases, we will email you a voucher giving a 50% discount on the equivalent motion videos.

FAQs