You can use Worship Lyric Videos when streaming your services online. Please click here for more info.
If you have a support question, please see if the answer can be found in the following FAQs. If not, you can contact us (details below).
I received an email notifying me that you have updated some videos, what has changed?
We occasionally issue updates to videos, often in response to user requests. These are offered free of charge to anyone who purchased an earlier version. To see a history of changes, please visit this page: UpdatedSongs
What exactly is the difference between the 'With Vocals' and 'Instrumental' versions?
Are these videos compatible with the iSingWorship app?
Although these videos are produced by the iSingWorship team they are NOT compatible with the iSingWorship app which uses an advanced proprietary file format. If you wish to use the app, please download the app (www.isingworship.org) and purchase songs from the iSingWorship song store.
I have noticed a typo or there is something else I would like changed on an existing video, can I request an update?
Yes, please let us know if you spot anything, contact us via the form below and we will issue a free update where appropriate.
Does my church's CCLI number cover the use of these videos?
Yes, if your church has a CCLI number, you are automatically covered for the projection of the lyrics continued in these videos in your church. This also covers the use of these videos for any other groups meeting as part of your church’s activities (such as small groups, kids groups, outreach events etc). For more information on CCLI, please visit their web site at www.ccli.com
I am having problems with the purchase or download of the videos, what should I do?
Our music & lyric videos are sold by the online store, Wayopay. If you have any issues to do with your purchasing, billing or downloading, please email them at email@example.com
I have purchased some of the standard (blue) background videos but would now like the same songs with motion backgrounds, can I get an discount?
Yes of course. If you contact us via the form below letting us know the email address you used to make your original purchases, we will email you a voucher giving a 50% discount on the equivalent motion videos.
Can I get audio only versions of the songs used in these videos (eg: to listen to at home)?
Yes, these are available from our sister site: www.worshipaudiotracks.com
Do I need an internet connection to play these videos?
No, you don't need an internet connection be able to play the videos. However, you do need a connection to purchase and download them but then they can be played as many times as you like without an active internet connection.
Which software can I use to play your videos?
Movavi video editor
Windows Media Player
What does MB (WV,) MB (I), SB (WV) and SB (I) stand for?
Can we use your videos for streaming our services over the internet?
Yes, you are very welcome to use our videos in this way. Please visit this page for more infomation.
Where can I find Worship Lyric Videos song details for CCLI reporting?
You can find all the information you need to report Worship Lyric Videos song use to CCLI on this page: https://www.worshiplyricvideos.com/cclireporting
How can I see my historic purchases (and re-download them if needed)?
You can sign into your account with our retailer Wayopay here where you will be able to see and download your original purchases along with any updated videos: https://wayopay.com/signin
How can I change the email address or password for my Wayopay account?
You can sign into your account with our retailer, Wayopay and change your details here: https://wayopay.com/signin
If you have a question regarding billing, receipts or purchasing, please contact our retailer, Wayopay (firstname.lastname@example.org).
If you have any other question about the videos, please contact us directly via this form and we will do our best to help: